Frequently Asked Questions

Where can I use my voucher?

You can use your voucher at participating salons, health clubs or with a participating therapist or practitioner listed on this website.

What does the offer entitle me to?

The offer entitles you to one of the pamper treats offers at a selected venue listed on this website. Though for some activities an additional cost may apply. Where venues offer more than one treatment or offer, voucher holders can only select one treatment or offer.

How many times can I use my voucher?

Vouchers can only be used once and must be handed in on arrival before your chosen treatment.

Can I use more than one voucher at the same time?

In general, only one voucher may be used per visit. However this is at the discretion of the individual salon, health club or participating therapist or practitioner. If in any doubt please contact them before booking.

Are there any date or other restrictions?

Vouchers are not valid for use on certain special event days and during Christmas, New Year, Easter or Bank Holiday periods. Additional date restrictions may also apply. You need to contact the venue two weeks before you go to check that your voucher is valid for your chosen date. Any additional restrictions are clearly specified in the listing or even the voucher itself.

Will there be any extra costs to pay?

At some participating health clubs a fee may apply if you wish to use certain facilities such as the tennis courts or aerobic classes. Some trainers or practitioners may also charge an additional cost to travel to you or a specific location. Telephone sessions with a Nutrition or Life Coach will be at the voucher holders own cost, standard landline rates will apply. If using your voucher for a Reflexology session, you must pay for your first session and the second will be given free.

Are there any special requirements for using my voucher?

Some venues may impose age restrictions, limited availability or that children must be accompanied by an adult. Please check the venue listing. Some venues may also insist on a certain level of fitness or ask you to complete a health questionnaire prior to taking part. If you choose to use your voucher with either a Nutrition or Life Coach, you must send your voucher to arrive before your allocated session time. If either the coach has not received your voucher, or you do not call at the allocated session time then you will lose the offer.

How do I use my voucher with a Nutrition or Life Coach?

To book call 0845 050 2442 (5p per min from a BT landline, other networks may vary), you will then be contacted within 48 hours to arrange a time for your session, you will be given the phone number of your allocated coach and the address to send your voucher to.  You must then post your voucher to arrive before your allocated session time. Then simply call your coach at the agreed appointment time for your session (standard landline rates apply).

Do I have to book in advance?